----- Original Message -----
From: David Butcher
To: rates@2aauto.com
Sent: Tuesday, February 11, 2003 4:13 PM
Subject: New Quote Request from: david@2butcher.de
This is a new quote request submitted at Double A Auto:
Contact_Email: david@2butcher.de
First_Name: David
Last_Name: Butcher
City_From: Miami
State_From: Florida
Country_From: USA
Pickup_Month: April
Pickup_Day: 6th
Pickup_Year: 2003
City_To: Bremerhaven
Country_To: Germany
Vehicle1_Year: 1998
Vehicle1_Make: Ford
Vehicle1_Model: Mustang Convertible
Vehicle1_Operable: Yes
Comments:
Referred_By: Google
Submit: Submit
----- Original Message -----
From: rates@2aauto.com
To: David Butcher
Sent: Wednesday, February 12, 2003 2:13 AM
Subject: Your Quote Request Has Been -- Received
From: Double A Auto
Thank you for submitting your Quote Request on our web site.
We will contact you within 24 hours.
----- Original Message -----
From: rates
To: David Butcher
Sent: Wednesday, February 12, 2003 6:00 PM
Subject: Re: New Quote Request from: david@2butcher.de
Double A Auto Transport & Moving International, Inc.
7968 Arjons Drive, Suite 111 San Diego, California 92126
(888) 794-9153. (858) 578-7943. FAX (858) 578-8612
sales@2Aauto.com
Year: 1998
Make: Ford
Model: Mustang
To: Germany
Hi, thanks for the inquiry.
We can offer to ship your vehicle from the port at Miami, FL to the port at Bremerhaven, Germany for $1095.00 in a shared
container or from Jacksonville FL/ Brunswick GA. for 4895.00 in a ro ro vessel.
The shipping price quoted includes all documentation, handling fees, customs clearance, loading and ocean freight fees, on
the United States side, but excludes any port and clearance charges at the port of destination.(container about $220.00 and
ro/ro about $80.00))
Marine Insurance is optional extra and rates can be obtained from our offices on application.
A requirement to ship your vehicle is that, the original certificate of title must be supplied or in the event of your
vehicle being owned by a bank, a letter of authorization must be given by the lien holder, allowing you to ship the vehicle.
They must also supply you with 3 certified copies of the title.
Our company has been in operation since 1983 and is a member of the Better Business Bureau.
If I can assist you any further with information, or you would like to make arrangements to ship your vehicle, please call:
1-888 779 9153
or
858-578 3336
Sincerely
Jack Friedman
A-A Auto Transport, Inc
FREQUENTLY ASKED QUESTIONS
a.. What are port and clearance charges?
These are offloading and documentation fees charged by the destination country. Each country differs. Container offloading
fees are more than Roll on Roll off fees, usually double.
2. Will there be anybody to assist me when my vehicle arrives?
Yes, we have clearing agents at all ports that can assist you, but you can do the clearing yourself if you choose.
c.. Do I need insurance to travel on the roads in foreign countries?
Yes, insurance can be bought at the port of destination or you can arrange it prior to pick up of your vehicle with an
insurance company of your choice.
d.. Do I need a driving license in a foreign country?
You should get an International Driver's License from the AAA Automobile Association in your area, however your American
Driver's License will suffice in Europe. You can drive on your American Plates in a foreign country until they expire, when
you will be required to renew your plates in the country of residence.
e.. Can anybody pick up the vehicle?
You can nominate any person to pick up the vehicle, but you must advise us, so that we can enter their name as the receiver.
They will be required to identify themselves as well as produce the Title of Ownership or Letter of permission to ship
vehicle.
6. Do we provide Marine Insurance?
Yes, we do. There are two types of Insurance.
1.. Total Loss: You will be covered for the full amount that you choose to insure for with zero deductible, in the event of
the boat sinking, theft of the vehicle at the ports on either end or any permanent loss to the vehicle while in our
possession. This does not cover any minor damage. 1.5% of the value you wish to insure the vehicle for.
2.. Full Cover: This covers you against the above and any dents or damage or loss to part of the vehicle while in our
possession. This does cost more and has a deductible of $500.00. 2.5% of the value you wish to insure the vehicle for.
g.. Am I able to load my car with personal possessions?
If you are shipping your vehicle in a shared container, you will be permitted to pack goods into the car. These goods are
sent under your own risk and cannot be insured. If you ship your vehicle in a container on it's own, you can pack the
vehicle and the container with your goods. These can also be insured.
If your vehicle is being shipped on a Roll on Roll off vessel, you are NOT permitted to pack your car.
h.. Shipping containers, which are not airtight, are subject to changing weather patterns. This can result in moss growing
on your upholstery. To avoid this, we suggest you cover your seats with a sheet or cloth.
i.. Should I remove my plates and Tags from my vehicle before shipping?
When your vehicle is not containerized, we suggest you remove your plates and tags when dropping off your vehicle at the
port. You can replace them when picking up your vehicle.
j.. Are you able to guarantee delivery dates?
Most times we are able to give you expected arrival dates, but sometimes due custom delays or ships canceling their
departures or in the event of there no being enough freight available for consolidated shipments, delays can occur. However,
we are usually on target. No refunds or deductions in price will be entertained due to these reasons.
k.. Do I pay import duties and taxes?
Please note that returning citizens or foreign buyers may be subject to import duties and taxes. Each and every country has
different laws so we urge you to contact the embassy of the country concerned to clarify matters.
We will be available to advise you on some countries.
l.. What is roll on roll off vessel?
This is a large vessel, which carries all vehicles that have wheels. The vehicles are stored below deck, not open to the
elements. This the method chosen for manufactures to send new vehicles.
Hi Jack,
Because of the time difference, I am sending you this e-mail - but if you need to discuss anything in person, we will have
to agree on a time when I can phone you (I assume that you probably like to sleep at night, which coincides with most of our
daytime!)
Of the few quotes that we have received to date, yours fits our requirements best (I assume that the ro-ro shipment is
$895,00, not 4895,00!!)
However, the shared contained option out of Miami is much more convenient for us than the ro-ro from Jacksonville or
Brunswick, because we will be flying out of Miami (on 4th April) back to Frankfurt (Germany) after bringing the Mustang to
the port.
1. Could we hand the Mustang over on April 3rd in Miami for shipment? If so, when will the next ship leave Miami / arrive in
Bremerhaven?
2. Apart from the items listed below, do we need to get any paperwork from the current owner prior to shipment?
3. Will the vehicle registration documents (in the current owners name) and a Sales Contract (signed by the current owners
and ourselves) be sufficient for proof of ownership?
4. What other arrangements do we need to make? (we plan to fly out to Miami on March 15th and drive from there to Dallas to
collect the Mustang, so we do not have much time left!)
5. Could you arrange (or recommend a broker that could arrange for us) US road insurance cover for us for the 2 1/2 week
drive in the Mustang from Dallas, Texas to Miami, Florida?
Sorry about all the questions, it probably seems silly to you because you do this all day every day, but we have never
shipped or imported a car from the States, and we are very concerned that we will arrive at Miami port with the car and one
vital piece of paperwork will be missing!!!
Best regards & many thanks in advance,
David & Andrea Butcher
----- Original Message -----
From: rates
To: David Butcher
Sent: Monday, February 24, 2003 6:17 PM
Subject: Re: New Quote Request from: david@2butcher.de
Hi,
1. The price is $895.00 as you stated in a ro/ro vessel from Jacksonville, FL. The shared container option is $1095.00
departing Miami, FL. You will be able to drop the car April 3rd, 8am - 4pm.
2. The current title in his name and all he has to do is endorse it and that will be fine for customs clearance. You will
have to have the Bill of Sale for you own clearance in your country.
3. I will have to email you a shipping order too complete, which you can return to me at least one week before you drop off
the vehicle. Also a Power of Attorney must be signed by yourself authorising us to ship the vehicle on your behalf.
When in the USA, you must go to AAA Automobile Association, who will be able to sell you temporary Liability Insurance.
If this is acceptable, please advise the sellers address and tel numbers also VIN # of vehicle and your contact address in
Europe so that I can prepare a shipping order for you. Will you require Marine Insurance, if so, for how much.
Sincerely
Jack
----- Original Message -----
From: David Butcher
To: rates
Sent: Tuesday, March 04, 2003 10:54 PM
Subject: Re: New Quote Request from: david@2butcher.de
Hi Jack,
a) could you please e-mail us the shipping order to complete (as mentioned in point 3. below)?
b) where do we get the Power of Attorney form to sign and return to yourself (as mentioned in point 3. below)?
c) the sellers address and telephone numbers are as follows .....
Karen Bond
7992 Bobwhite Road
Gilmer, Texas 75645
USA
Tel. 903-734-4706
We will be at the sellers address above to collect the vehicle on 18th March 2003.
d) the vehicle VIN number is 1FAFP46V3WF164032 (1998 Ford Mustang Convertible)
e) our contact address here is
David & Andrea Butcher
Praelat-Lewen-Strasse 30
53819 Neunkirchen-Seelscheid
Germany
Tel./Fax 01049-2247-300-165
f) we will require Total Loss Marine Insurance for the replacement value of the vehicle, at US$17,000
g) please could you give us directions to your facility at the port of Miami, where we can drop the vehicle off on April 3rd?
Many thanks and regards,
David & Andrea Butcher
----- Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, March 05, 2003 12:06 AM
Subject: Shipping to Germany
Double A Auto Transport & Moving International, Inc
7968 Arjons Drive, Suite 111 San Diego, California 92126
(888) 779-9153 (858) 578-7943 FAX (858) 578-8092
Email sales@2aauto.com
03/04/03
Karen Bond
Dear Karen,
Thank you for calling and giving us the opportunity to serve you. The shipping price I am quoting you is $1,350.00 from the
drop off point at Miami, FL to Bremerhaven, Germany for the following vehicle(s) 1998 Ford Mustang. This is inclusive of
total Loss Marine Insurance in the amount of $17,000.00.
Please note that prices quoted exclude clearing charges at port of destination.
We will require the original title to ship your vehicle. If a bank or a credit union owns your vehicle, you must present
your order to the bank and obtain written authorization to move your vehicle overseas, as well 3 notarized copies of the
title. If your vehicle is new and the title is not available yet, then the original certificate of origin (MSO) and a copy
of the bill of sale is required.
Please note that all containerized shipments permit the packing of personal goods into the vehicle. If your vehicle is to be
shipped on a Roll on Roll off vessel, you are NOT permitted to put any goods in the vehicle.
Enclosed you will find a shipping order form. Please complete this form and return it to us with a cashier's check for the
shipping cost plus the amount for insurance, if required. As soon as your order and the above mentioned documents are
received, you will be contacted to schedule a shipment date. Arrival times are estimated and are not guaranteed.
A bill of lading will be forwarded to the receiver's address together with the details of our agent who will assist you in
receiving your vehicle.
If you have any questions do not hesitate to call me.
Sincerely,
Darryl
FREQUENTLY ASKED QUESTIONS
What are port and clearance charges?
These are offloading and documentation fees charged by the destination country. Each country differs. Container offloading
fees are more than Roll on Roll off fees, usually double.
2. Will there be anybody to assist me when my vehicle arrives?
Yes, we have clearing agents at all ports that can assist you, but you can do the clearing yourself if you choose.
Do I need insurance to travel on the roads in foreign countries?
Yes, insurance can be bought at the port of destination or you can arrange it prior to pick up of your vehicle with an
insurance company of your choice.
Do I need a driving license in a foreign country?
You should get an International Driver’s License from the AAA Automobile Association in your area, however your American
Driver’s License will suffice in Europe. You can drive on your American Plates in a foreign country until they expire, when
you will be required to renew your plates in the country of residence.
Can anybody pick up the vehicle?
You can nominate any person to pick up the vehicle, but you must advise us, so that we can enter their name as the receiver.
They will be required to identify themselves as well as produce the Title of Ownership or Letter of permission to ship
vehicle.
6. Do we provide Marine Insurance?
Yes, we do. There are two types of Insurance.
Total Loss: You will be covered for the full amount that you choose to insure for with zero deductible, in the event of the
boat sinking, theft of the vehicle at the ports on either end or any permanent loss to the vehicle while in our possession.
This does not cover any minor damage. 1.5% of the value you wish to insure the vehicle for.
Full Cover: This covers you against the above and any dents or damage or loss to part of the vehicle while in our possession.
This does cost more and has a deductible of $500.00. 2.5% of the value you wish to insure the vehicle for.
Am I able to load my car with personal possessions?
If you are shipping your vehicle in a shared container, you will be permitted to pack goods into the car. These goods are
sent under your own risk and cannot be insured. If you ship your vehicle in a container on it’s own, you can pack the
vehicle and the container with your goods. These can also be insured.
If your vehicle is being shipped on a Roll on Roll off vessel, you are NOT permitted to pack your car.
8. Shipping containers, which are not airtight, are subject to changing weather patterns. This can result in moss growing on
your upholstery. To avoid this, we suggest you cover your seats with a sheet or cloth.
Should I remove my plates and Tags from my vehicle before shipping?
When your vehicle is not containerized, we suggest you remove your plates and tags when dropping off your vehicle at the
port. You can replace them when picking up your vehicle.
Are you able to guarantee delivery dates.
Most times we are able to give you expected arrival dates, but sometimes due to custom delays or ships canceling their
departures or in the event of there not being enough freight available for consolidated shipments, delays can occur. However,
we are usually on target. No refunds or deductions in price will be entertained due to these reasons.
11. Do I pay import duties and taxes.
Please note that returning citizens or foreign buyers may be subject to import duties and taxes. Each and every country has
different laws so we urge you to contact the embassy of the country concerned to clarify matters. We will be available to
advise you on some countries.
12.What is a roll on roll off vessel?
This is a large vessel, which carries all vehicles that have wheels. The vehicles are stored below deck, not open to the
elements and are the chosen method of manufactures to send new vehicles.
13. At what level must my gas tank be?
Please keep a ¼ or less. Full tanks will be emptied.
----- Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, March 05, 2003 12:09 AM
Subject: EXPORT POWER of ATTORNEY
Please Have Notarized.
----- Original Message -----
From: rates
To: David Butcher
Sent: Wednesday, March 05, 2003 00:20 AM
Subject: Re: New Quote Request from: david@2butcher.de
Dear David,
E-mail and Power of Attorney sent. Please return shipping order by fax or e-mail to me so that I can make a booking
for you.
On receipt of shipping order I shall supply you with directions to the drop off point
Sincerely, Jack
----- Original Message -----
From: David Butcher
To: rates
cc: KarenBonds
Sent: Wednesday, March 05, 2003 00:59 AM
Subject: New Quote Request from: david@2butcher.de
Hi Jack,
Many thanks for your quick response.
The vehicle is currently owned by Karen Bonds, and I understand that the vehicle is financed by a credit union.
I will view the vehicle on (or about) March 18th, and if all is well, will cash in US$ travellers cheques to pay her the full
amount for the vehicle, prior to driving down to Miami for April 3rd.
Does Karen Bonds need to arrange for the 3 notarized copies of the title in advance, or will my copy of the Sales Contract
(that we have both already signed and exchanged by fax) plus a receipt of payment in full for the vehicle (also to be signed
by Karen Bonds and myself) be sufficient?
Can I get the Export Power of Attorney Form notarized when I collect and pay for the car on March 18th in Texas, and post
it from there to yourself? I doubt whether a German solicitor will know where to begin with this document!
Best regards,
David
----- Original Message -----
From: April
To: David Butcher
Sent: Wednesday, March 05, 2003 1:11 AM
Subject: Re: New Quote Request from: david@2butcher.de
Hi David,
If the vehicle is not paid for, you have a problem. If you like the vehicle, you can pay her and she must go immediately to her
lien holder and pay off the vehicle.
She must take the title, which will be in their possesion. They must sign it off to her.
She in turn must endorse it to you and you must take the original title that she hands you to the terminal in Miami.
This is the only quick way to do it. Failing that, the Lien Holder will send the title back to the Department of Transportation to
get a new title in her name. This will take about 3 weeks. Then, once she has received it, she can endorse it to you.
Jack
April Pomeranetz
Sales Controller
Double A Auto transport
7968 Arjons Drive #111 San Diego CA 92126 USA
1-888 779 9153
Sales@2aauto.com, www.2aauto.com
----- Original Message -----
From: David Butcher
To: April ; rates
cc: KarenBonds
Sent: Sunday, March 09, 2003 10:16 PM
Subject: New Quote Request from: david@2butcher.de
Hi again,
Only 5 days left before we fly to Miami, and I think we have sorted the shipping issues in time, entirely due to your help - many
thanks.
Yours was not the cheapest quote that we received, but certainly proof that it is worth paying more for a good service .....
The vendor of the vehicle, Karen Bonds, has sent us the following reply ....
"I spoke with a loan officer at my bank and she said we need to go to the bank together, cash the checks, pay off the
car, transfer the title, use the notary, etc. Everything can be done in one visit."
Hence
a) I have printed out the Export Power of Attorney Form that you sent me as an e-mail attachment earlier, and will take this with
us to Texas. I presume that I should fill out MY name and address (as the new owner), rather than Karen Bonds (as the current
owner).
Once this form has been notarized at her Bank, we will fax it back to you from the Bank / Notary (on 858-578-8612 or 8092),
and take three copies of it with us to drop off at Miami with the car on April 3rd.
b) I have changed the Shipping Order Form that you sent me as an e-mail attachment earlier, and attach it hereby. I will also
fax it through to you, once I have printed it out and signed it.
Instead of Karen Bonds, I have put my name and (German) address as the Senders Contact Information, and changed the value
of the vehicle shown to the actual agreed Sales Price of US$14000 (rather than the earlier value that I quoted to you of
US$17000, which was an approximation including the import duty and tax that I will have to pay in Germany).
Because I cannot send you a cashier's check for the amount due of US$1305 (CitiBank Germany and CitiBank UK refuse to
co-operate with CitiBank USA!!), I have included my credit card details, since this is probably the easiest way to pay you. The
Mastercard account quoted is with "Team Motorsport, Bank Of Scotland".
I hope that you now have all the information that you require from us for the shipping of the vehicle. From March 14th, we will
be difficult to contact - until March 18th, you could leave an e-mail message with Karen Bonds or phone her (on 903-734-4706),
and we hope to get to her Bank with her on that date. After then, we will be touring around and unreachable until we drop the
vehicle off at Miami Docks on April 3rd (unless I manage to access my German e-mail account from an Internet Café en route - but
will probably be beaten by the technology).
Best regards,
David Butcher
----- Original Message -----
From: rates
To: David Butcher
Sent: Monday, March 10, 2003 5:34 PM
Subject: Re: New Quote Request from: david@2butcher.de
Hi David,
Thanks for the comments and the shipping order. I will process the booking and advise you of full details soon.
Jack
----- Original Message -----
From: Jack
To: David Butcher
Sent: Monday, March 10, 2003 9:29 PM
Subject: Booking Details.
Dear David,
I acknowledge receipt of your shipping order and advise as follows:
You are to deliver your vehicle to the following address in Miami:
ASI Terminal
49 N E -22nd street
Miami, FL 33137
(305) 573-9900
Your original certificate of ownership must be handed in at the terminal in order for us to clear US customs. The Power of
Attorney form in your possession must be notarized and signed by you in BLUE INK and handed in at the terminal.
Directions from Gilmer, TX to the terminal will be emailed to you under separate cover.
Thanks for your business and I will advise you after we obtained custom clearance, where and when to pick up your vehicle.
Sincerely
Jack
----- Original Message -----
From: David Butcher
To: Jack
Sent: Monday, March 10, 2003 10:57 PM
Subject: Re: Booking Details.
Hi Jack,
Many thanks .... if we do not purchase the car, we will get a fax through to you on 19th March to this effect .... otherwise, no
news is good news, and we will drop the car off at ASI on April 3rd.
Best regards,
David
----- Original Message -----
From: Jack
To: David Butcher
Sent: Monday, March 10, 2003 11:43 PM
Subject: Re: Booking Details.
okay david, no problem
jack
----- Original Message -----
From: David Butcher
To: Jack
cc: info@autoshipment.com
Sent: Monday, April 14, 2003 10:00 PM
Subject: Shipping of Mustang from Miami to Bremerhaven
Hi Jack,
We dropped the Mustang off at ASIs premises in Miami on April 3rd, as previously arranged (Pat Hodgkinson was very friendly
and helpful in this matter).
Do you have any indication as to when the car will be delivered to Bremerhaven, and what paperwork we will need to complete
before (or when) we collect the car at Bremerhaven ?
I have started a web site for the car
(www.dbutcher.com/svtcobra.html) - there are
links to both yourself and ASI, as thanks for the superb service provided to date.
I have placed additional links on the page summarising our holiday - currently at
www.dbutcher.com/usa2003fe.html.
Looking forward to hearing from you shortly,
David & Andrea (Butcher)
P.S. for Pat - could you please forward the title to us, which our local Vehicle Registration Office requires to initiate the
re-registration procedure here.
----- Original Message -----
From: Jack
To: David Butcher
Sent: Monday, April 14, 2003 10:52 PM
Subject: Re: Shipping of Mustang from Miami to Bremerhaven
hi David,
I am following up and will advise you soon of details as soon as they come to hand.
Nice web page.
Regards
Jack
----- Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, April 16, 2003 9:03 PM
Subject: Re: Shipping of Mustang from Miami to Bremerhaven
Hi David,
Sorry for the delay in getting back to you, but we had a small problem with our email system.
Your car is in a shared container , as you are aware and sailing is due to be April 23, 2003 arriving May 7, 2003. The only possible
snag is the vehicle that is going to share with you, is still not out of customs.
However, all should be on track.
Sincerely
Jack
----- Original Message -----
From: David Butcher
To: Jack
Sent: Tuesday, April 29, 2003 9:38 AM
Subject: Shipping of Mustang from Miami to Bremerhaven
Hi,
Another week (without any further news) has passed.
Did our Mustang make it onto the ship sailing on 23rd April?
We haven't received the Title yet - was it forwarded on to us, or will this arrive sometime later (with the car) instead?
Best regards,
DaveB
----- Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, April 30, 2003 5:40 PM
Subject: Delay of your vehicle
Dear Mr. Butcher,
Due to your vehicle been hold by US Customs and insufficient fright to Germany to shared your container, your shipment has
been delayed.
Your vehicle will arrive on May 16, 2003. The vessel's name is MSC Yokohama V55A.
Sorry for the inconvenience.
Sincerely,
Sofia
----- Original Message -----
From: Jack
To: David Butcher
Sent: Tuesday, May 13, 2003 4:18 PM
Subject: Agent's information
David,
The estimated date of arrival of your vehicle is May 16,2003. the vessel's name is MSC Bahamas V835R.
The contianer number is 030564. The Bill of Lading number is MIBRV030564A. The agent's information is as follows:
Interfracht GMBH
Bergiusstr.1D-28816 Bremen Stuhr Germany
Tel: 49 421 871500
Many thanks, I will phone the agent in Bremen tomorrow, to ask how I should proceed further.
I will have a problem in collecting the Mustang though - having been told originally that customs clearance and shipping
would take between 2 and 3 weeks, and since we dropped the car off in Miami on 3rd April, we were expecting to be able to
collect it in the first week of May, so we took all of last week off work.
Unfortunately, because my colleagues are now taking their turn on leave, I will probably not be able to get any time off (to
drive up to Bremen and collect the car) until June 10th.
Regards,
David.
----- Original Message -----
From: Jack
To: David Butcher
Sent: Tuesday, May 13, 2003 11:55 PM
Subject: Re: Agent's information
You don't want to do that. This may cost you too much in storage fees. Please try and sort it out.
Jack
----- Original Message -----
From: David Butcher
To: Jack
Sent: Tuesday, May 13, 2003 0:53 AM
Subject: Re: Agent's information
I know I don't want to do that, I wanted the car in Germany one month earlier, as originally scheduled, but the matter is
out of my hands, since my leave (and that of my colleagues) was booked up three months ago, and I certainly didn't
anticipate then that the car would sit in Miami for 4 weeks prior to being shipped. Perhaps the agent in Bremen works on a
Saturday, because we could collect the car then - I will ask tomorrow.
If I do get hit with storage charges, I will obviously expect some or all of these to be born by ASI, since I feel that
they are responsible for the month-long delay, and they confirmed that the car would be shipped within a few days.
David.
Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, May 14, 2003 1:41 AM
Subject: Re: Agent's information
You can get yourself a customs clearance broker to clear it for you and arrange delivery to your address.
ASI are not responsible for custom delays, so I doubt whether you would have recourse.
jack.
----- Original Message -----
From: David Butcher
To: Jack
Sent: Wednesday, May 14, 2003 7:32 PM
Subject: Re: Agent's information
As you know, Double A issued the most expensive quote that I received for the shipment of my car by a considerable margin -
the other quotes lay between US $650 and $1200. Despite the additional cost, I decided to give Double A the business, based
solely on how well you informed us about all the procedures necessary for the purchase and shipment (before we took out the
contract and paid you for the shipment of our car). However, it is extremely disappointing and frustrating to see how little
information has been passed on to us in the last 6 weeks - I do not blame yourself or Double A in any way, since I believe
that this is due to ASI, but they were the shipping agents of your choice.
I phoned and spoke to five different people at Interfracht today, before I found someone who had a vague idea of my shipment
- Frau Kuhlmann. She informed me that my goods (whatever they were) would arrive on the Yokohama ship on May 16th, and
nothing could be done until the containers had been unloaded and unpacked, because she had not been supplied with any
further information. I passed on the details that you gave me below - she was amazed that the name of the ship is Bahamas,
and apparently the container number that you gave me is incomplete - there should be four letters (such as MSCU?) preceeding
the six digits, which she needs before she can look into this shipment and prepare any paperwork for me. She was initially
very upset with me for failing to supply the correct information and paperwork to her, until I pointed out that I first
heard of Interfrachts existance and this information in your e-mail of yesterday, and have never received any paperwork
(from yourself or ASI) to forward on to her.
A major irritation is that Pat Hodgkinson (at ASI) promised that he would send on the Title for the car to us by FedEx
within one week of us dropping the car off at their premises - 3rd April - because I need this document as soon as possible
to apply for the re-registration in Germany. I had sent a couple of reminders via e-mail to him, but he has not even the
courtesy to reply to my e-mails.
I am now concerned that whatever paperwork required (including the Title) has gone astray. Is it possible for you to confirm
that all is OK?
Also, is the ship (Bahamas or Yokohama) sailing to Bremen (where Interfracht are located) or Bremerhaven (as we were
initially informed)? These cities are located about 40 miles apart, so it would be useful to know.
Regards,
David.
P.S. re. storage charges - I believe that under European law I have an extremely good case to recover all storage charges
levied, unless it can be proven that the US Customs caused the 4 week delay (although I will have to claim against
yourselves, since I took out the contract with and paid you directly, and not ASI). Also, the surcharge that you levied
against me for this Mastercard credit card transaction is definitely illegal under European (and possibly US?) law.
However, Frau Kuhlmann informed me that Interfracht will charge Euro 4 per day for storage, commencing 26th May - this will
amount to 10 working days before I can collect the car. Your idea of arranging to have the car delivered to here was a good
one, but since we live over 220 miles from Bremerhaven (or Bremen, wherever the ship will arrive, we don't know yet), this
cost will amount to significantly more than the Euro 40 or so storage charges. If the storage charges are of that order, I
will be happy to pay them myself and forget the illegal credit card surcharge, just to eventually get my car back.
Incidentally, a customer and good friend of ours (Klaus Wolf of Channel Z Graphics, Duesseldorf) is monitoring our progress
(?) very closely, since he wants to buy a brand new Ford Thunderbird in the States and ship it to Germany - this car costs
Euro 56000 = $ 60,300 (including all taxes) in Germany, and lists at ca. $ 42,000 in the States (plus 26% taxes and shipping
to Germany = ca. $ 54,500). Based on our experiences since April 3rd, I have already advised Klaus to avoid ASI at all costs.
----- Original Message -----
From: Jack
To: David Butcher
Sent: Wednesday, May 14, 2003 9:14 PM
Subject: Re: Agent's information
David,
I have read your contents and noted it. The surcharge is allowed under US law as this was charged as a CREDIT purchase and
the cash price is clearly indicated.
Our own IRS ( Receiver of Revenue) do the same, so this is legal.
The name of the vessel is MSC Bahamas V 835 R
The container # is 030564 ( NOTHING ELSE SHOWS)
Bill of Lading # is MIBRV030564A
Interfracht GMBH
Bergius Str 1
D-28816 Bremen Stuhr Germany
PH 49 421 871500
Mrs Kuhlman only receives documents about 3days before the ship is due to arrive. She has no use for the earlier. This is
most probably the reason she did not know what was going on.
As far as ASI is concerned, it will be the last shipment I do with them. My problems have been to numerous lately, after
shining for many years.
I do believe your title was mailed with the Bill of Lading documents to Interfracht. This is the normal practice.
As far as my prices were concerned, I do not know ever of any shipments that can go in a container for $650.00. That is
nonsense. However, you chose our company and we did our best for you. If you have a claim against any representation that we
made, please advise.
Sincerely
Jack
----- Original Message ------
From: David Butcher
To: Jack
Sent: Wednesday, May 14, 2003 10:43 PM
Subject: Re: Agent's information
Jack, > As far as my prices were concerned, I do not know ever of any shipments that can go in a container for $ 650.00. That
is nonsense.
That is NOT nonsense! Checking through my quotes received earlier, the cheapest was indeed for US$ 650, and in a container -
please see attached e-mail below. You may like to note that the quote was issued by none other than Pat Hodgkinson at ASI -
and I can't believe that you paid them more than the $ 650 that they quoted me, so you must know that shipments can go in a
container for $ 650 (or less). It is both ironic and annoying that I chose to pay you $ 1127,85, mainly because I didn't
trust the tardy e-mail replies from Pat, but he still ended up making a cockup of the shipment of my car.
> The surcharge is allowed under US law
But I authorised this payment in Germany using a British credit card, so I believe that European law applies here - I will
investigate this further, if you wish.
But I am still concerned about the paperwork for my car ....
> Mrs Kuhlman only receives documents about 3days before the ship is due to arrive
It is now less than 2 days before the ship is due to arrive, and she has received nothing yet
> I do believe your title was mailed with the Bill of Lading documents to Interfracht. This is the normal practice
Are you certain that this has been mailed? I repeat - Interfracht have not yet received anything, which concerns me greatly.
I am sorry if it appears that I am having a go at you, Jack - this is not the case, as I stated earlier, I believe the
problem lies with ASI, but I know from past experience that there is no point in sending them an e-mail or fax, because they
have never yet bothered to reply.
However, you just lost a lot of cred with your flippant comment about the nonsense shipping quote from ASI !!!
Dear David,
Thanks for your email request, we can ship in consolidated container for $ 650.00 all-in port to port. Rate does not include
duties and taxes at destination. Marine insurance is recommended and may now be purchased for as little as 1.5% of the
declared vehicle value. Insurance carries a 3% deductible and transit time is approximately 18 days port to port.
Please contact us for further information and assistance.
regards
Pat Hodgkinson
----- Original Message ------
From: Jack
To: David Butcher
Sent: Thursday, May 15, 2003 3:02 AM
Subject: Re: Agent's information
David,
I have not lost credit in anyone's eyes except yours. I have been in this business since 1983 and I know what is nonsence
and what is not. If this " Pat" quoted you that, he will certainly add on at the receiving end for collection.
Anyway, that's for me to know and you to find out about.
I have decided to reverse your credit card payment for the full amount you paid us, and will put a collection for the amount
due by you, to Mrs. Kuhlman, immediately and you will pay her my fees in Cash. Your payment excluding credit charges will be
$1305.00, which is inclusive of Insurance. I will not take threats about a possible action due to your feelings about
European Law. This is America and I do not care where you issued your payment from. You have lost credibility with me.
I am away tomorrow until Tuesday so I will not answer any more messages until then, but it is done as said.
sorry, that you cannot understand that Delivery times are not guaranteed as per your contract.
Lastly, you do not understand shipping and what goes on, but to the untrained mind, " it's all a bowl of roses "
down the line.
PS. I am going to hold this letter and your correspondence as an example of a digruntled customer. I please most, but you, I
failed in your opinion.
Goodbye David
Jack
----- Original Message ------
From: David Butcher
To: Jack
Sent: Thursday, May 15, 2003 2:09 PM
Subject: Agent's information
Jack,
I do not understand what you hope to achieve by refunding my credit card transaction. I don't have a problem with paying
Interfracht directly, but I don't believe that you can get out of your legal contractual obligations by refunding the
transaction fees over two months after the contract was made and the due fees were paid.
I accept that I "do not understand shipping" - I never claimed to, and this is exactly why I chose the most
expensive quote and to use Double A - because I was very impressed by the helpful advice given to me by yourself in your
earlier e-mails, and expected the professional approach and service to continue. Equally, I find it strange that you do not
understand my concerns about a car that I paid a lot of money for, and then entrusted (six weeks ago) to a company that you
no longer wish to do business with, and who refuse to reply to my e-mails (ASI). Just put yourself in my shoes, perhaps you
might get a bit pissed off with unhelpful or non-existant replies from the other side of the world.
You completely avoided answering my concerns about the missing paperwork (including the vehicle Title), so I must ask you
again to check up on this for me (with ASI, US Customs or whoever), and let me know what has happened to this paperwork.
I have just been informed by Frau Kuhlmann of Interfracht that there has been a further delay with the shipping, and the
vessel (MSC Yokohama!) is now expected in Bremerhaven on May 26th. This time the delay acts in my favour, since
the arrival date is fast approaching the earliest date that I can collect the car, on June 10th - and it gives
some more time for the missing paperwork to be located. Perhaps she can expect to receive it three days before the vessel
arrives, i.e. on 23rd May?
And as for the "adding on at the receiving end", do you mean the $ 230 container handling fee and $ 65 customs
clearance fee that Pat Hodgkinson of ASI originally quoted me (via his agent in Germany) - which is comparable to the $220
and $ 77 fees quoted to me by Frau Kuhlmann at Interfracht - or are there other "hidden" charges in your business?
Hi Pat,
Long time no hear, but why have you sent this to me?
Firstly, my name is not Bart (although I do like the Simpsons, I prefer Homer).
Secondly, I paid Jack Friedman at Double A Shipping $1344,15 in March 2003 for the shipment of my Mustang to Germany
(before I realised that he would subcontract the job to you - so I should have taken you up on your quote of $ 650 after all !!)
Incidentally, there is some concern about the Title and other paperwork, which seems to have gone missing !!
You promised (on 3rd April, when we dropped the Mustang off at your premises) to send the title to me by FedEx
within a week (because I need it to initiate the re-registration of the car in Germany), and I have never received it. Jack at
Double A assures me that it was sent some time ago to Interfracht in Bremen, where a Frau Kuhlmann assures me that they have
never received it.
And an explanation of the delay would have been courteous (anticipated shipping date on 3rd April was ca. 10th
April, arriving in Bremerhaven ca. 23rd April, which now (according to Jack Friedman) has become May 16th,
and according to Frau Kuhlmann has become May 26th). Have you got a better idea of what is going on here?
Regards,
David.
----- Original Message ------
From: Jack
To: Pat@autoshipment.com
Sent: Sunday, May 18, 2003 11:38 PM
Subject: Fw: Outstanding Invoices
Pat,
I have been away for a few days and find this letter addressed to you. This is the deal. This gentleman, David Butcher shipped
a vehicle from your place to mine, which originated from Texas. he actually brought his title and vehicle into your offices. I
charges him for shipping and Insurance, which he fails to mention.
However, the problem arose, that due to the DELAY of shipping his vehicle, he threatened to stop payment of his credit card. I
have not the time or the patience to sort these situations out. I have reversed his credit card and have insisted that CFR collect
his payment of $1305.00 before collection in UK.
If you want to know more about the problem you can call me.
Jack
Dear David,
Re your email received via Jack. Vehicle was shipped (details follow) on May 2nd. As you know, we were only commissioned
in this case, to execute the loading. Once documents were cleared through US Customs, they were returned to CFR line for
forwarding to you. We do not use Interfracht in Germanyt due to past political issues but the container was definitely done
and shipped as follows:
Container # MSLU433910-7
Seal # 8162
Vessel: MSC Yokohama
Voyage 55A
ETS Miami: 05/02/03
ETA Bremerhaven: 05/16/03
As far as I know, this is the correct information, further to that, I can only suggest that you contact CFR line for confirmation.
Hi Jack,
Firstly, a number of corrections to the misleading e-mail that you sent to Pat on 18th May, attached in full below ....
> David Butcher shipped a vehicle from your place to mine, which originated from Texas
NO, I DROVE THE VEHICLE FROM THE VENDOR IN TEXAS TO ASI IN MIAMI
> However, the problem arose, that due to the DELAY of shipping his vehicle, he threatened to stop payment of his credit card.
NO, YOU INFORMED ME THAT YOU INTENDED TO REFUND THE MONEY THAT I HAD ALREADY PAID YOU BY CREDIT
CARD, after I asked you to explain the lengthy delay in the shipment and questioned the legality of adding surcharges to a
debit card transaction - and no such refund has yet been received in my Mastercard account.
> I have reversed his credit card and have insisted that CFR collect his payment of $1305.00 before collection in UK.
NO, SEE ABOVE - I HAVE STILL NOT RECEIVED A CREDIT FROM MASTERCARD IN UK - AND THE CAR IS TO BE COLLECTED
IN GERMANY.
And moving on ....
Frau Kuhlmann of Interfracht (Germany) has been extremely helpful in trying to sort out this mess, and has sent me an invoice
including the $1305 shipping fees (although I have already paid $ 1344 to you).
This $1344 has been converted by Mastercard into UKP 892. If and when you were to refund only $1344, I will receive about
UKP 850 back into my UK account - because of the bank exchange rates.
Therefore you have two choices, Jack .... either
a) if you insist on refunding the money that I paid to you, please transfer an amount in US$, Indian Rupees or whatever currency
of your choice to ensure that the final amount credited into my UK Mastercard account is the same as the UKP 892 that has
already been debited from that account.
or
b) you keep the amount of $1344 that I have already paid you (remember it was YOUR choice to change the payment terms long
after the payment had been completed, not MINE), and inform Frau Kuhlmann that she should deduct this amount from the invoice
that she has sent me, so that I can pay the balance and finally collect the car - as soon as possible.
Until this matter is resolved, I am not prepared to pay Interfracht for the shipping charges that I have already paid to you. If the
matter is not resolved within the next few days, additional charges for storage will be incurred, which I will expect YOU to pay,
since this delay was caused by YOUR decision to refund (not yet carried through) the shipping charges that I had paid to you earlier.
I hope that the above is clear - I will gladly provide a complete copy of all correspondance between Double A and myself to date
(which I am considering placing on the internet for all to wonder at the "service" provided by Double A and ASI, and
passing on to the "Better Business Bureau" for their consideration).
Please do not hesitate to contact me (ideally at david@289register.com)
if anyone has any further questions.
Regards,
David Butcher
----- Original Message ------
From: Jack
To: David Butcher
Sent: Monday, June 02, 2003 5:03 PM
Subject: Double Payment for shipment of car via Double A Autos ?!?
David,
Credit was passed for your transaction on the date requested. Whatever the exchange rate was at that time is what will rule.
The longer you keep your car at Interfracht the more you will pay. I am not interested in your reasons for not picking up the car
as I cannot afford them to influence my economic situation.
Basically, you can contact any organisation that you like to complain, however, you made the threats and the choices, not me so
it is your problem.
Either you pay Interfracht or you do a wire transfer into my account or you oay extra charges.
Jack
----- Original Message ------
From: David Butcher
To: Jack
cc. Pat
Sent: Monday, June 02, 2003 8:31 AM
Subject: Double Payment for shipment of car via Double A Autos ?!?
Jack,
I have paid Interfracht for all charges EXCEPT the shipping costs that I had already paid to you, so all is now waiting on the matter
of non-refund to be resolved.
Can you please send me some proof that you have indeed refunded my payment as you claim, so that I can pass this on to Mastercard
in UK - who still today insist that you have NOT refunded any money into my account yet ?
All e-mail correspondance (up until today) is now on my web site (including your comments about recent bad experiences with ASI) -
please check it out at www.dbutcher.com/2aauto-com.html,
since you have obviously completely forgotten that it was YOUR choice to claim to refund my payment !!! It will not be long before
the search engines, such as Google, will find this for anyone interested in Double A .... if only someone else had done this before I
pay you for your "services" ....
If this matter is not resolved within the next 5 days, I will pass all correspondance over into the hands of my solicitor, and instruct
him to recover the full UK Sterling amount debited from my account AND any additional charges.
Regards,
David.
----- Original Message ------
From: Jack
To: David Butcher
Sent: Monday, June 02, 2003 6:34 PM
Subject: Double Payment for shipment of car via Double A Autos ?!?
Give me a fax number and I will fax Proof to you of return payment.
----- Original Message ------
From: David Butcher
To: Jack
Sent: Tuesday, June 03, 2003 11:05 AM
Subject: Double Payment for shipment of car via Double A Autos ?!?
Hi Jack,
The fax numbers that you requested are either
Many thanks, once I have received this info., I will pass it on to Mastercard and request that they get their act together
and credit the money into my UK £ account, and I will then be able to pay Interfracht for the shipping costs ....
Interestingly, Mastercard UK are of the same opinion that I am - namely, that I should not have to pay the exchange rate
fees to transfer the UK £ into US $, then US $ back into UK £, then UK £ into Euros (since I will shortly have to convert
the same UK £s into Euros, to pay Interfracht for the shipping), since it was not MY choice to do business this way, but
it was YOU who made the decision to refund the money that I had paid to you earlier, and for me to pay Interfracht
instead. Hence I (and Mastercard) still expect the balance of my UK £ account to be the same BEFORE as AFTER the
transaction with you. I will notify you how much extra is to be paid into my account, once Mastercard have credited some
money back into my account - from my telephone conversation with Mastercard yesterday, there is likely to be a difference
of about £ 40 (US $70) due.
Obviously, if you had not reversed the transaction and made alternative payment arrangements with Interfracht, these
currency exchange charges would never have come about. I still wonder what you (and Pat at ASI) know about the condition
of my car or its contents that I am not aware of yet, since I suspect that your decision to refund the money paid is an
attempt to get out of any responsibilities or legal obligations that you have .... what happened to my property during the
6 1/2 weeks between us leaving it at ASI in Miami and it being finally shipped ? We shall see, hopefully I will be pleasantly
surprised shortly.
Regards,
David.
----- Original Message ------
From: Jack
To: David Butcher
Sent: Tuesday, June 03, 2003 5:54 PM
Subject: Double Payment for shipment of car via Double A Autos ?!?
David,
Whatever you decide will make me happy.Thank God, I now have got more experience and people who fall in love with
machines will not be serviced by me again. I wonder if you care about peopls as much as you made a fuss about your vehicle?
As for ASI, it will not be my choice again to do similar business again.
With that in mind, I will continue on my way and try and make a living without you and him
Thanks
Jack
----- Original Message ------
From: David Butcher
To: Pat@autoshipment.com
cc: Jack
Sent: Wednesday, June 11, 2003 11:08 PM
Subject: 1998 Ford Mustang SVT Cobra Convertible
Hi Pat (and Jack),
We have just returned home after a 520 mile round trip to collect our Mustang from Bremerhaven today .... including spending
two hours in the enthralling company of Officer 79322 at the Bremerhaven Criminal Police Station (Department S7115) - whom,
no doubt, you will also be hearing from in the near future.
NOW we know why you, Pat, refused to reply to any of our earlier e-mails, and why you, Jack, thought that you could wriggle
out of any legal obligations by refunding (some of) the money that I had paid you for the shipping of our car.
Is there anything that either of you think that you should have told us about our car about 8 weeks ago, or would perhaps even
be prepared to admit to at this late stage?
I will arrange an appointment with my solicitor tomorrow, and appoint him to resolve this matter for me .... unless you have any
better suggestions? (after all, you've both had over 9 weeks to think about this) ....
